Refund policy

RETURN & REFUND POLICY

We want you to love your Napora. If you're not satisfied, you can return it within 30 days of delivery.

ELIGIBILITY

- Returns must be requested within 30 days from the date your order was delivered.

- Items must be unused, clean, and in their original packaging with all pieces included (eye mask, headrest support, arm sling and travel pouch).

HOW TO START A RETURN

Email us at napora2026@outlook.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

DAMAGED, DEFECTIVE OR WRONG ITEMS

If your order arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery with your order number and photos of the issue. We'll send a free replacement or issue a full refund, and you won't need to pay for return shipping.

REFUNDS

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Your bank may take additional time to post the refund.

There is no restocking fee.

EXCHANGES

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

QUESTIONS

Contact us anytime at napora2026@outlook.com.